Refund Policy 
 

Satisfaction Guarantee & Refunds

• 24-Hour Reporting: If you are not satisfied with the service, you must report the issue within 24 hours of completion.

• Re-Clean First: The company typically reserves the right to perform a complimentary re-clean of the affected areas before a monetary refund is considered.

• Refund Eligibility: Refunds or credits are generally only issued if a re-clean does not resolve the issue or if the service was not rendered due to the company's fault (e.g., a no-show without notice).

• Exclusions: Refunds are typically not provided for "subjective expectations" (like the scent of a cleaner) or if the team could not access the property.

Cancellation & Rescheduling

To avoid fees, changes to your appointment must be made in advance:

• 48+ Hours Notice: No charge for cancelling or rescheduling.

• Less than 48 Hours Notice: A cancellation fee of 50% of the service price may apply.

• Lockouts/Same-Day: If the cleaners cannot access the property (locked doors, no-show), you may be charged the full service amount.

How to Request a Refund/Re-clean

Requests should be submitted in writing and include:

1. Your name and service address.

2. The date and time of the cleaning.

3. A description of the issue.

4. Supporting evidence (such as photos or videos).

Note: You can contact Kaylee’s Cleaning Service directly at 567-325-8814 or via email at kaylescleaningtoledo@yahoo.com to initiate a claim.